The Healing Traditions online store respects the right of every visitor and buyer to privacy and protection of personal data.
This Privacy Policy explains what information we may receive when using the site, for what purposes it is used, how it is stored and in what cases it may be transferred to third parties.
By using the Healing Traditions site, placing an order, filling out forms or leaving your contact details, you agree to the provisions of this Privacy Policy.
1. General provisions
This Policy applies to information that we receive from users when:
- visiting the site;
- viewing pages and products;
- placing an order;
- registering an account;
- filling out contact forms;
- contacting support;
- subscribing to news and information messages;
- interacting with the site in another way.
We use the information received exclusively within the purposes described in this Policy.
2. What personal data we may receive
Depending on the way you interact with the site, we may receive the following data:
Data that you provide yourself:
- first and last name;
- phone number;
- email address;
- delivery address;
- data necessary for placing and delivering the order;
- information that you voluntarily provide in a message or form;
- other data that you provide yourself when using the site.
Providing personal data is voluntary, however, some data may be necessary for placing and fulfilling the order.
3. Order data
When placing a purchase, we may process the information necessary for:
- order confirmation;
- contacting the buyer;
- order processing and completion;
- delivery of goods;
- processing of payment documents;
- return or exchange of goods;
- resolving issues related to the order.
Order information may be stored for the period necessary to fulfill our legal and accounting obligations.
4. Payment Information
Third-party payment services may be used for online payments.
Healing Traditions does not store full bank card details if the payment is processed directly through the respective payment provider.
When making a payment, the buyer may be redirected to a secure page of the payment service.
Payment data is processed by the respective payment provider in accordance with its own rules and privacy policy.
5. Use of Cookies
The site may use Cookies and similar technologies.
Cookies may be used for:
- proper operation of the site;
- saving products in the cart;
- user authorization;
- saving settings;
- traffic analysis;
- improving the site's operation;
- analyzing user behavior;
- content personalization;
- operation of advertising and marketing tools.
The user can change the Cookie settings in his browser.
Disabling individual Cookies may affect the functionality of the site.
6. Analytics and third-party services
To analyze the operation of the site and improve the user experience, we may use third-party analytics and marketing services, including:
- Google Analytics;
- Google Ads;
- Google Tag Manager;
- other analytics, advertising and statistics services.
Such services may automatically receive technical information about your visit to the site, including IP address, device type, browser, operating system, referral source and actions on the site.
The use of these services is carried out in accordance with their own privacy policies.
7. What we use personal data for
The data provided by the user may be used to:
- process and fulfill orders;
- communicate with the buyer;
- confirm the order;
- organize delivery;
- process payments;
- provide advice and support;
- process user requests;
- return or exchange goods;
- improve the operation of the site;
- analysis of demand and user behavior;
- sending information messages, if the user has agreed to receive them;
- compliance with the requirements of the legislation of Ukraine;
- protection of our legitimate interests and prevention of fraud.
8. Information and advertising messages
If the user has voluntarily agreed to receive information or advertising messages, we may use his email address or phone number to send:
- store news;
- information about products;
- special offers;
- promotions;
- other information related to the activities of Healing Traditions.
The user may refuse to receive advertising messages at any time.
To do this, you can use the appropriate link in the letter or contact us via the contact details specified on the site.
9. Transfer of personal data to third parties
We do not sell or transfer users' personal data to third parties for their own use, except in cases provided for by law or necessary for the fulfillment of the order and the operation of the site.
To fulfill the order, certain data may be transferred to:
- delivery services;
- payment systems;
- banking institutions;
- email services;
- automation services;
- analytics services;
- technology and IT providers;
- other contractors who ensure the functioning of the store.
Such data is transferred only to the extent necessary for the relevant purpose.
10. Protection of personal data
We take reasonable organizational and technical measures to protect personal information from:
- unauthorized access;
- loss;
- change;
- unlawful use;
- disclosure;
- destruction.
Access to personal information is provided only to those persons or services that need it to perform the relevant functions.
At the same time, no method of transmitting or storing information on the Internet can guarantee absolute data security.
11. Information storage
Personal data is stored for the period necessary to achieve the purposes for which they were obtained, as well as for the periods stipulated by the legislation of Ukraine.
After the expiration of the required storage period, the data may be deleted or depersonalized, unless otherwise provided by law.
12. User rights
The user has the right, within the limits stipulated by law, to contact us regarding:
- receiving information about the processing of his personal data;
- clarifying or correcting inaccurate data;
- updating personal information;
- withdrawing consent to data processing in cases where processing is carried out on the basis of consent;
- stopping receiving advertising messages;
- deleting personal data in cases where their further storage is not necessary or not required by law.
To exercise their rights, the user can contact the contact details specified on the site.
13. External links
The site may contain links to third-party websites, social networks and other resources.
We are not responsible for the privacy policy or content of third-party resources.
We recommend that you familiarize yourself with the privacy policies of the relevant sites before providing them with personal data.
14. Changes to the Privacy Policy
We may periodically update this Privacy Policy in connection with changes in legislation, site functionality or information processing methods.
The current version of the Policy is always published on this page.
The date of the last update is indicated at the beginning of the document.
15. Contact Information
If you have any questions about our privacy, data protection or use of information, you can contact us at:
Online Store: Healing Traditions